Call 0845 200 1525

Welcome to Leonard Hudson

Quick Order Form Telephone: 0800 018 14 10

Frequently asked questions

 

 

How do I sign in to Leonard Hudson.com?

You can sign in from the homepage or by clicking the login link from any point in the website which is located just underneath the basket summary in the top right hand corner.

If you are a new customer, or an existing Leonard Hudson customer but have not shopped at  www.leonard hudson.com before, you will be required to register as an online customer. Use the create an account feature on the login page.


 

How can I view / change my personal details held by Leonard Hudson?

When you are signed in, you can select my account where there is the option to view the account information we hold for you. Unfortunately you cannot currently make changes to these details on line, however our customer care team will be happy to help you, please email the changes required to sales@leonardhudson.com.

You are able to make changes to your email address and password online by following the “my account”  link and then selecting change email address and/or password.


 

How can I contact Leonard Hudson?

Our customer care team are contactable on 0800 018 14 10 or can be emailed at sales@leonardhudson.com

For full contact details, please see the contact us page.


 

Who should I contact about a technical query?

Should you have any technical queries, please email us at sales@leonardhudson.com


 

How can I open an Leonard Hudson invoice account?

If you would like to apply for a credit facility with Leonard Hudson (subject to status), please contact our sales team on 0800 018 14 10


 

Does Leonard Hudson.com accept international orders?

Unfortunately only UK customers are currently able to order from Leonard Hudson.com. Should you wish to place an order from a country other than the UK, please call our international markets division on +44 (0) 131 333 6900 between the hours of 08:00 and 17:30 GMT, alternatively, email: sales@leonardhudson.com


 

What is a product code?

A product code is used to identify each unique style.

If you know the product code of the item you want to order, you can enter it into the search box rather than using the side navigation to find the item.


 

Can I have my order embroidered or screen printed?

Unfortunately we cannot currently take embroidered or screenprinted orders online. Please call 0800 018 14 10 for further information and to place your order.

For information regarding the costs and benefits of embroidery and screenprinting, please visit the emblem service page.


 

What are promotional codes & how do I use them?

A promotional code entitles you to a specific offer and will change according to the offer that is being promoted.

If you have a code, you will need to enter it during the checkout process on the basket screen. Please press the submit button in order to apply the discount to your order.


 

How do I select the correct size garment?

Each garment is linked to a size chart which you can check your measurements against to see which size you should order. You can also find guidelines on where to measure & how to measure as well as viewing the charts.


 

How do I view the shopping basket?

You will be shown an overview of your shopping basket each time you add an item. Alternatively, you can view your basket at any time by clicking on the view basket link at the very top right hand corner of your screen.


 

How can I pay?

Please see our payment information page


 

How do I return an item?

A full credit can be received for unwanted, unworn items by following the process in our returns policy.


 

How can I view my order history?

Follow the instructions below to view your order history.

  1. Register / login to the website.
  2. Click my account at the top of the screen.
  3. Select view order history from the list of options. There are then two methods for viewing your order history:
    1. Select 'click here to view all orders'
    2. Use the order number, delivery account number, order date, status or time period fields as criteria to refine your search
  4. To maintain site performance results are limited to 99 orders. If the order you wish to view does not display, return to the initial screen to refine your search.
  5. When you have found the order you wish to view click 'select'. The order details will appear including the item & description, colour, size, length, quantity ordered and dispatch information. The 'track' link enables you to view the tracking information held for each item in this order on the courier's website.
  6. To view other orders, return to the initial 'view order history' screen and follow this process again.

Please note the order history function is for information purposes only and is not a system for placing repeat orders.


 

How can I change my login details / password?

You are able to make changes to your email address and password online by following the “my account”  link and then selecting change email address and/or password.


 

Why am I not able to pay on my Leonard Hudson invoice account?

The first time you shop with Leonard Hudson.com you will be required to pay by credit / debit card. if this is not your first purchase with Leonard Hudson and you have an invoice account set up which you are not being given the option to pay online with, please contact our customer care team on 0800 018 14 10


 

How do I log out completely?

In order to logout completely, you should click on the logout button at the top right of your under the basket summary